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RETURNS/EXCHANGES/REFUNDS

 

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

ALL SALES ARE FINAL.  Sales are deemed final once order deadline has been reached and store site for the specified school is closed.  All of our products are custom made based on your initial order and thus cannot be returned if unwanted or was an incorrect size. If an item was shipped to you incorrectly or damaged you may exchange for the right item or undamaged item. To be eligible for a exchange, your item must be unused and in the same condition that you received it.

 

CANCELLATION/MODIFICATION of any order is allowed prior to order deadline only.  Once order deadline has been reached no cancellations or modifications will be accepted and sale is finalized.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

* Gift Vouchers

* Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@penningtondesigns.com.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@pennintondesigns.com and send or bring your item to: 19 E. Citrus Ave. Suite 104, Redlands, CA, 92373, United States.

 

Shipping

To return your product, you should mail or bring your product to: 19 E. Citrus Ave. Suite 104, Redlands, CA, 92373, United States.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.